# Refund Policy - Feldar > Refund and cancellation policy for Feldar subscriptions and credits. - URL: https://feldar.com/refund-policy - Site: [Home](https://feldar.com/) · [About](https://feldar.com/about) · [Blog](https://feldar.com/blog) · [Careers](https://feldar.com/careers) · [Pricing](https://feldar.com/pricing) · [Download](https://feldar.com/download) · [Changelog](https://feldar.com/changelog) - Machine index: [llms.txt](https://feldar.com/llms.txt) · [full site content](https://feldar.com/llms-full.txt) --- ### Refund & Cancellation Policy Last updated: January 7, 2026 Feldar LLC ("Feldar", "we", "us" or "our") provides an advanced artificial intelligence ("AI") writing platform - Feldar. This Refund & Cancellation Policy explains our policies regarding refunds and subscription cancellations for the Feldar platform (the "Service"). This policy is part of and incorporated into our [Terms of Service](https://feldar.com/terms). For information about how we collect and use your data, see the [Privacy Policy](https://feldar.com/privacy). #### Overview We want you to be satisfied with Feldar. Our refund policy is designed to be fair while preventing abuse: - New subscribers: 14-day money-back guarantee - After 14 days: No refunds for subscription fees - Cancellation: Access continues until end of billing period - Credits: Non-refundable #### 14-day money-back guarantee We offer a full refund within 14 days of your initial subscription purchase. ##### Eligibility The 14-day money-back guarantee applies if: - You are a first-time subscriber to a paid plan - You request the refund within 14 calendar days of your initial purchase - You have not previously received a refund from Feldar ##### What you receive If eligible, you will receive: - A full refund of your subscription payment - Refund processed to your original payment method - Processing time of 5-10 business days (depending on your bank) ##### After the refund Once your refund is processed: - Your subscription is canceled immediately - Access to paid features ends - Your account reverts to the free tier - Your content and projects remain accessible on the free tier #### After the refund period After the 14-day window: - No refunds are issued for subscription fees - You may cancel your subscription at any time - No prorated refunds are provided for unused time - Your subscription remains active until the end of your billing period #### How to cancel your subscription You can cancel your subscription at any time using one of these methods: ##### Email support Email support@feldar.com with: - Subject: "Cancel Subscription" - The email address associated with your account - Confirmation that you wish to cancel We will process your cancellation and send confirmation within 1 business day. ##### Stripe Customer Portal When available, you can cancel directly through the Stripe billing portal: 1. Access your account settings 2. Click "Manage Subscription" or "Billing" 3. Follow the prompts to cancel ##### Timing - Cancel at any time during your billing period - We recommend canceling at least 24 hours before your renewal date to ensure processing - Set a reminder if you want to cancel before an upcoming renewal #### What happens when you cancel ##### Immediate effects - Your cancellation is confirmed via email - Your subscription is set to not renew - No further charges will be made to your payment method ##### Until your billing period ends - Your subscription remains active until the end of your current billing period - You retain full access to all paid features - Your Credits remain available until the period ends ##### After your billing period ends - Your account reverts to the free tier - Paid features become unavailable - Your projects and content are not deleted - You can continue using the Service with free tier limitations - Unused Credits expire ##### Resubscribing You can resubscribe at any time: - Your previous projects and content remain available - Choose any available subscription plan - A new billing cycle begins upon resubscribing #### Credits ##### Subscription Credits Credits included with your subscription: - Are non-refundable - Reset at the beginning of each billing period - Do not roll over to the next billing period - Expire at the end of each billing cycle - Cannot be transferred to another account ##### Free Credits The 300 free Credits provided to new accounts: - Are non-refundable - Cannot be exchanged for cash - Do not expire while your account remains active ##### Credit refund exceptions We may refund Credits (as service credit or monetary refund) in cases of: - Verified bugs that consumed Credits without providing the service - Platform malfunctions that incorrectly charged Credits - Technical errors resulting in duplicate Credit deductions To request a Credit refund exception, contact support@feldar.com with details of the issue, including dates and specifics of the malfunction. #### Renewal refunds For subscription renewals (after your initial subscription period): ##### Within 48 hours of renewal If you were charged for an unwanted renewal: - Contact us within 48 hours of the charge - We will evaluate refund requests on a case-by-case basis - Refunds for renewals are not guaranteed but may be granted ##### Preventing unwanted renewals To avoid unwanted renewal charges: - Cancel your subscription before your renewal date - Set a calendar reminder before your billing cycle ends - Review your subscription status in account settings ##### After 48 hours Renewal refund requests made more than 48 hours after the charge are generally not granted. Your subscription will remain active until the end of the billing period. #### Refund exceptions We may issue refunds outside the standard policy in the following circumstances: ##### Technical issues - Verified bugs or platform malfunctions that prevented you from using the Service - Extended outages that significantly impacted your paid subscription period - Technical errors that resulted in incorrect charges ##### Billing errors - Incorrect charge amounts - Duplicate payments - Unauthorized charges (after investigation) ##### Extraordinary circumstances We evaluate requests for extraordinary circumstances on a case-by-case basis. Contact us with details of your situation. ##### What does not qualify for exceptions - Dissatisfaction with AI output quality (AI outputs are provided "as is") - Changing your mind after the 14-day period - Forgetting to cancel before renewal - Not using the Service during your subscription period - Account termination for policy violations #### How to request a refund ##### Standard refund request Email support@feldar.com with: - Subject: "Refund Request" - The email address associated with your account - Date of purchase or charge - Reason for the refund request (optional but helpful) - Any relevant transaction IDs or receipts ##### Required information For faster processing, please include: - Account email address - Transaction date - Subscription plan purchased - Brief description of the issue (if applicable) ##### Response time - We acknowledge receipt within 24-48 hours - We aim to process refund decisions within 2 business days - Approved refunds are processed within 5-10 business days #### Refund processing ##### Payment method Refunds are processed to your original payment method: - Credit/debit cards: Refund appears as a credit on your statement within 5-10 business days - Other payment methods: Processing time varies by method ##### Currency - Refunds are processed in the original currency of purchase - Exchange rate fluctuations may affect the amount received in your local currency ##### Taxes - Refunds include any taxes originally charged - Tax refund timing may vary based on your jurisdiction ##### Confirmation You will receive an email confirmation when your refund is processed. If you don't see the refund within 10 business days, please contact us. #### Chargebacks ##### Contact us first We strongly encourage you to contact us before initiating a chargeback through your bank: - We can often resolve issues faster than the chargeback process - Chargebacks are time-consuming for both parties - Many issues can be resolved directly through support ##### Chargeback consequences If you initiate a chargeback (dispute) through your bank or credit card company: - Your account may be suspended immediately pending resolution - We reserve the right to dispute the chargeback with evidence of service delivery - If the chargeback is upheld, your account will be terminated - Future account creation may be restricted ##### Fraudulent chargebacks Filing a fraudulent chargeback (disputing a legitimate charge while retaining service benefits): - Violates our Terms of Service - Will result in permanent account termination - May be reported to relevant authorities - May result in collection actions for amounts owed #### Account termination ##### Voluntary account closure If you close your account voluntarily: - The standard refund policy applies (14-day window for new subscriptions) - No refund is provided for unused subscription time after the 14-day period - Contact support if you want to request a refund before closing your account ##### Termination for policy violations If we terminate your account for violations of our [Terms of Service](https://feldar.com/terms), [Usage Policy](https://feldar.com/usage-policy), or [Content Policy](https://feldar.com/content-policy): - No refund is provided - Unused Credits are forfeited - You are not entitled to any compensation ##### Service discontinuation If we discontinue the Service entirely: - We will provide reasonable advance notice - Prorated refunds may be provided at our discretion - We will make reasonable efforts to allow you to export your content #### Changes to this policy We may update this Refund & Cancellation Policy from time to time. When we make changes: - We will update the "Last updated" date at the top - For material changes, we will notify you by email or through the Service - Continued use after changes become effective constitutes acceptance Changes to refund terms will not apply retroactively to purchases made before the change. #### How to contact us For refund requests, cancellations, or questions about this policy: Feldar LLC Email: support@feldar.com Location: Delaware, United States For fastest response on refund requests, use the subject line "Refund Request" and include your account email address.